Effective Date: 2025-04-21
Thank you for choosing Monly AI for your personal finance management needs. We strive to provide high-quality services to help you manage your daily finances efficiently and intelligently. However, we understand that there may be circumstances where you are not completely satisfied.
Subscription Plans
Monly AI offers both free and paid subscription plans. The paid plans provide access to premium features such as increased AI command limits and advanced financial insights.
Refund Eligibility
We offer refunds under the following conditions:
- First-time Purchase: If you are not satisfied with your first purchase of a subscription plan, you may request a full refund within 7 days of the transaction.
- Technical Issues: If you encounter a technical issue that prevents you from using the service as advertised, and our support team is unable to resolve it within a reasonable time.
- Duplicate Charges: Any duplicate transactions made in error will be refunded in full upon verification.
Please note that refunds are not provided for:
- Requests made after 7 days of the initial purchase.
- Subscription renewals.
- Usage of free trials or expired trial periods.
- Partial use of services within the billing cycle.
How to Request a Refund
To request a refund, please contact our support team at:
📧 admin@monlyai.com
Include the following information in your email:
- Full name
- Registered email address
- Date of purchase
- Reason for the refund request
- Any supporting documentation (if applicable)
We will review your request and respond within 3–5 business days.
Final Notes
Monly AI reserves the right to approve or deny refund requests at its sole discretion. By purchasing a subscription, you agree to the terms of this Refund Policy.